Terms of paid services

Version of November 6, 2026

1. General

1.1. These terms are an offer by ИП Тарасов Антон Александрович, INN 771400940452, OGRNIP 325774600160069 (the operator), to provide paid listing promotion on IMB.HOUSE.

1.2. Address: Россия, Москва.

1.3. The terms apply to users of IMB.HOUSE (https://imb.house) who order paid promotion of a real-estate listing.

1.4. Payment of the selected service is acceptance. The contract is formed on the terms shown before the charge: listing, level, term and price.

1.5. These terms do not cover a sale, lease or other deal in the property. The operator is not a party to that deal, does not take payment for the property and does not verify title.

1.6. Use of the service is also covered by the user agreement. Personal data is covered by the privacy policy and, where required, consent.

2. Terms used

2.1. Listing - a property card that the user publishes on the service.

2.2. Promotion - a paid service that increases the visibility of one listing in search and in cards for the selected term.

2.3. Level - the promotion option the user selects in the interface at checkout. The set of levels is dynamic and may change. The level shown before payment applies to the order.

2.4. Term - the period the user selects in the interface at checkout. The available periods are dynamic and may change. The term shown before payment applies to the order.

2.5. Balance - prepaid funds in the service. The promotion price is debited from the balance.

2.6. Tariff terms are the level, term, price and scope of the service shown in the interface immediately before payment. Those details define the order. They prevail over any earlier price list and over any description outside the checkout screen.

3. Subject

3.1. For the paid term the operator displays the listing with the signs of the selected level. The user pays for the service.

3.2. The service includes:

• priority in search results according to the level, above listings with a lower level and listings without promotion;
• a promotion mark on the card where the interface provides one for that level;
• a start time and an end time for the service.

3.3. The service does not include:

• finding a buyer, tenant or other counterparty;
• checking the property, title or the accuracy of the listing;
• a guaranteed number of impressions, views, calls or messages, or a completed deal;
• a fixed position in search results for the whole term.

3.4. The operator sets the sort order. Position also depends on the property parameters, the region, other promotions and search settings. The selected level does not mean the first place in every result set.

3.5. Promotion is tied to the listing in the order and is not moved to another listing.

3.6. Publishing a listing and promoting it are different acts. Promotion increases the visibility of a listing that is already placed. It does not create the listing.

4. Order and payment

4.1. An order is available to a signed-in user whose status allows listings, and only for that user's own listing.

4.2. Before the debit the interface shows the listing, level, term and price. Confirming the order is agreement to those terms.

4.3. Payment is prepayment from the balance, in the currency shown in the interface. If the balance is insufficient, the service is not applied. The user may top up and place the order again.

4.4. The service starts when the debit succeeds and the promotion is recorded on the listing. The term runs from that moment, unless clause 4.6 queues the order.

4.5. There is no automatic renewal. The next period is a new order at the price in force at that time.

4.6. A further order for the same listing while a term is still running:

• if the new level is not lower than the current one, the term is extended by the selected days and the level becomes the new order's level from the moment of payment;
• if the new level is lower than the current one, it starts after the current term ends.

4.7. A new order replaces a scheduled promotion of the same listing that has not started. The fee for the replaced period that never started is refunded under section 7. A term that has already started is not shortened.

4.8. Settlement details: bank АО "АЛЬФА-БАНК", account 40802810502320004516, BIK 044525593. The balance is topped up by the methods available in the interface.

5. How promotion is performed

5.1. During paid days the listing takes part in search with the priority of its level, while it is published and available to users.

5.2. A day on which the listing was available with the paid level for any part of that day counts as performed.

5.3. The operator may change the set of levels, the available terms, the appearance of the mark and the technical sort rules. An already paid order keeps the level and term shown at payment. A higher level of that order stays above a lower level and above a listing without promotion.

5.4. A change of price, levels or terms applies to new orders. An already paid period keeps the level, term and price at which it was paid.

6. When display stops

6.1. Display with promotion signs stops before the end of the term if:

• the user unpublishes the listing;
• the listing is rejected or hidden because it breaks the user agreement or the listing rules;
• the account is restricted and cannot show listings;
• the paid term has ended.

6.2. If the user unpublishes the listing or makes it unavailable, the term is not paused. Refund of days that have not started is under section 7.

6.3. If the listing cannot be shown because of a failure on the operator's side, the affected full days do not count as performed and are compensated under section 7 by extending the term or refunding the fee for those days.

7. Withdrawal and refund

7.1. A consumer may withdraw before the term ends. The operator refunds the fee for full days that have not started. The fee for a day that has started is not refunded: that day counts as performed. If you are a consumer in the EEA or the UK, this does not remove mandatory rights, including the withdrawal rules for digital services. Paying and starting the service is a request to begin performance. Where the law allows the right of withdrawal to end for the part already performed, it ends only for that part.

7.2. If the debit succeeds but the promotion is not recorded on the listing because of the operator, the whole order amount is refunded.

7.3. If display stops because of a breach of the user agreement, the listing rules or an account restriction, the fee for the term that has already started is not refunded. The fee for a scheduled period that has not started is refunded.

7.4. Send the request to support@imb.house with your login and the listing. The operator replies within 10 business days. The refund is made to the balance or by the same method used to top up the balance, if the payment provider allows it.

7.5. This section does not limit mandatory consumer rights of your country of residence.

8. User duties

8.1. The user represents that:

• the listing concerns a property the user may offer;
• the text, price, parameters and photos are not misleading and do not infringe third-party rights;
• promotion is not used for a listing the service has already rejected or that the rules prohibit.

8.2. The user is responsible for the listing content and for deals made with other users.

9. Changes to these terms

9.1. The operator publishes a new version on this page. It applies to orders paid after publication, or from a later date if the version states one.

9.2. A new version does not change the level, term or price of promotion that is already paid.

10. Liability

10.1. The operator is liable for the paid service within this contract and mandatory rules. There is no liability for the number of enquiries or for a deal that did not happen: the service does not promise that result.

10.2. The operator is not liable for listing content or for users' acts, except where the law does not allow that exclusion.

10.3. A limit of liability does not reduce mandatory consumer rights and does not remove liability for an already paid period that was not performed because of the operator.

11. Personal data

11.1. To take the order and the payment the operator processes the user id, listing details, the amount, the payment status and the service term. Purposes and retention are set out in the privacy policy.

12. Disputes and details

12.1. Contact the operator first at support@imb.house.

12.2. The contract is governed by the law of the Russian Federation, as the operator's place of establishment. If no agreement is reached, a court at that place hears the dispute, subject to mandatory consumer jurisdiction and consumer rights of your country of residence. Those mandatory rights are not waived.

12.3. Details: ИП Тарасов Антон Александрович, INN 771400940452, OGRNIP 325774600160069, Россия, Москва, bank АО "АЛЬФА-БАНК", account 40802810502320004516, BIK 044525593.